How Can We Help Today?
Owned and operated by Open Fire Table, we are happy to answer questions about fire tables, patio sets, or your order.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How do I track my order?
Once your fire table, patio set, or heater ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery every step of the way.
What is your return policy?
We offer 30-Day Returns on our products. If something is not quite right with your fire pit or patio furniture, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or size?
Absolutely. If you need a different fire table finish or a different patio set configuration, contact us within the return window. We will walk you through the exchange process step by step.
What fuel types do your fire tables use?
Our fire tables come in propane and natural gas options depending on the model. Each product page lists the compatible fuel type, BTU output, and included accessories so you can find the right fit for your backyard setup.
Are your outdoor products built to handle the weather?
Our fire tables and patio furniture are designed with weather-resistant materials and durable construction meant for year-round outdoor use. We recommend using protective covers during extended periods of rain or harsh conditions to keep everything looking great season after season.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Business Hours
Our Commitment To You
Quick Responses
We aim to answer every email and message within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Built for Gathering
Every fire table and patio set is designed to bring families and friends together in the backyard for years.
30-Day Returns
If your purchase is not the right fit, our return process is straightforward and backed by our Return Policy.
